The quality of employees and their development through training and education are major factors in determining long-term profitability of any business. If you hire and keep good employees, it is good policy to invest in the development of their skills, so they can increase their productivity.

The primary reason training is considered optional by so many organizations is because it's viewed more as an expense than an investment. This is completely understandable when you realize that in many companies, training and development aren't focused on producing a targeted result for the business. As a result, organizations frequently send their people to training courses that seem right and sound good without knowing what to expect in return. But without measurable results, it's almost impossible to view training as anything more than an expense.